FAQs
Frequently Asked Questions
1. Does insurance cover Legs Like Mine shoes?
Legs Like Mine shoes could be covered by your insurance if they are deemed medically necessary. To explore this option, we recommend working with your local certified pedorthist, who can assess your needs and guide you through the insurance process. To find a qualified pedorthist in your area, visit the Pedorthic Footcare Association’s directory at https://www.pedorthics.org/search/custom.asp?id=133. Your pedorthist can help you order Legs Like Mine shoes and ensure they meet your specific therapeutic requirements.
2. How do I measure for the made to measure styles?
- If you are the customer directly, once we receive your order and payment, we will ask you to scan your feet using our custom app, called 3D Fit Shoes.
- We will have you fill out a very simple form to tell us about your foot concerns, such as bunions, callouses, amputations, etc. and email it to us. This will help us get your fit perfect! On occasion, we will give you a call or email to verify we understand, but other than that, sit back, relax, and wait for your shoes to be shipped in two weeks!
3. Can I order my Legs Like Mine made to measure shoes through a pedorthist or therapist?
Yes! We can have your pedorthist or therapist help with your order. We will provide them a link to our professional level scanner and measurement form to complete on your behalf, and make sure together that your fit is perfect!
4. Who pays for shipping and tariffs?
USA and South America Customers – Postage and all duties/tariffs are included in the price.
UK/Europe/Asia: We can organize shipping to these areas. Please email info@LegsLikeMine.com to make arrangements. Duties are the responsibility of the customer.
5. What I am unhappy with the fit?
We are so confident that you will be happy with your new shoes, that we offer a 90 day fit guarantee. Just email us with your concern at Thomas@LegsLikeMine.com. We can organize one free refit for you, but you must destroy the original pair of shoes.
Much love and happy shoe shopping!
The LLM Team
